Frequently Asked Questions

How much is shipping?

Shipping and handling in the United States is determined by location and weight of the items purchased.

All customers outside the U.S. are charged a flat rate shipping fee of $14.99.

What is your return/cancellation policy?

You can check out our complete Returns & Exchanges policy here.

When can I expect my order to ship?

Orders for this pre-order campaign are expected to begin shipping around late November. Please allow additional time for international shipping. For any possible delays you can check our social medias or public Discord server.

What payment options do you accept?

We accept All major credit cards, Google Pay, Apple Pay, and Paypal.

Is there anything else international customers need to know?

PLEASE NOTE: ALL INTERNATIONAL ORDERS MAY BE SUBJECT TO IMPORT DUTIES AND FEES BASED ON YOUR COUNTRY'S POLICIES.

Merch Gardens cannot be held responsible for any extra charges you may incur from your country's import duties, as they are collected from the receiving party after shipment.

U.K. CUSTOMERS: DUE TO A RECENT CHANGE IN U.K. CUSTOMS POLICIES, YOU MUST PAY A 20% VAT CHARGE AT CHECK-OUT. WE REMIT THESE TAXES TO THE U.K. GOVERMENT ON YOUR BEHALF.

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